Per-number routing
Every number gets its own inbox, its own agent, and its own AI-to-human ratio. Change one line without touching the others.
Voice operations
Your business calls, in one place.
Answer calls as a team, give your AI agent the calls you choose, and find the conversation history when you need to follow up. Phone numbers and routing stay together in Setup.
The control surface
Granular where it matters, uniform everywhere else.
Routing, agents, and reporting are workspace-wide. The AI share, the agent, and the destination inbox are per number. That is the whole model — one place to look, one dial per line.
Transcripts on every call
Full text, a summary, an outcome label, and separate sentiment reads for the caller and your side. Stored, searchable, exportable.
A shared conversation inbox
Find a customer conversation, read its history, and reply from your business number once texting is approved.
Recordings you can play
Every recorded call is playable from the call list, next to its transcript and its sentiment.
Operational reporting
Answer rate, inbound-to-outbound mix, average handle time, sentiment distribution, and outcome breakdown over a rolling window.
Roles and shared ownership
Owners and admins manage numbers and agents. Members work the inbox. Invites are scoped to the workspace.
Put the whole operation on one screen.
Connect your numbers, set a split on each, and watch the answer rate and sentiment move as you tune them.