Reference
Event schemas
One JSON Schema per event type, generated from the validators the event contract defines. Fields are only ever added and enum-like values may grow, so validate leniently: ignore unknown fields and accept unknown values. Delivery and ordering are in Webhooks and Events.
call.startedcall.ringingcall.answeredcall.connectedcall.transferredcall.endedqueue.enteredqueue.leftagent.state_changedrecording.readytranscript.readyvoicemail.readymessage.receivedmessage.statusnumber.updatedai_call.completed
call.started
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.started"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call"
]
}call.ringing
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.ringing"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
},
"ring": {
"type": "object",
"properties": {
"ringSeq": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"memberIds": {
"type": "array",
"items": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
}
},
"externalUserIds": {
"type": "array",
"items": {
"type": "string",
"minLength": 1,
"maxLength": 200
}
},
"offerId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"expiresAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"ringSeq",
"memberIds",
"offerId",
"expiresAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call",
"ring"
]
}call.answered
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.answered"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call"
]
}call.connected
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.connected"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
},
"leg": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"role": {
"type": "string",
"minLength": 1,
"maxLength": 100
},
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"role",
"memberId",
"externalUserId"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call",
"leg"
]
}call.transferred
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.transferred"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
},
"transfer": {
"type": "object",
"properties": {
"target": {
"anyOf": [
{
"type": "object",
"properties": {
"e164": {
"type": "string",
"minLength": 1,
"maxLength": 32
}
},
"required": [
"e164"
]
},
{
"type": "object",
"properties": {
"queueId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
}
},
"required": [
"queueId"
]
},
{
"type": "object",
"properties": {
"memberId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
}
},
"required": [
"memberId"
]
}
]
},
"warm": {
"type": "boolean"
},
"actor": {
"type": [
"string",
"null"
]
}
},
"required": [
"target",
"warm",
"actor"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call",
"transfer"
]
}call.ended
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "call.ended"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
},
"previousState": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"connected": {
"type": "boolean"
},
"reachedVoicemailRecording": {
"type": "boolean"
},
"durationSeconds": {
"anyOf": [
{
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call",
"previousState",
"connected",
"durationSeconds"
]
}queue.entered
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "queue.entered"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"queue": {
"type": "object",
"properties": {
"queueId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"entryId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"waiting",
"offered",
"connected",
"abandoned",
"overflowed",
"callback"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"priority": {
"type": "integer",
"minimum": -9007199254740991,
"maximum": 9007199254740991
},
"enqueuedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"queueId",
"entryId",
"state",
"priority",
"enqueuedAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"queue"
]
}queue.left
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "queue.left"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"queue": {
"type": "object",
"properties": {
"queueId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"entryId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"waiting",
"offered",
"connected",
"abandoned",
"overflowed",
"callback"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"priority": {
"type": "integer",
"minimum": -9007199254740991,
"maximum": 9007199254740991
},
"enqueuedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"queueId",
"entryId",
"state",
"priority",
"enqueuedAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"queue"
]
}agent.state_changed
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "agent.state_changed"
},
"externalUserId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"agent": {
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"offline",
"available",
"offered",
"on_call",
"wrap_up",
"away"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"previousState": {
"anyOf": [
{
"anyOf": [
{
"type": "string",
"enum": [
"offline",
"available",
"offered",
"on_call",
"wrap_up",
"away"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
{
"type": "null"
}
]
},
"reason": {
"type": [
"string",
"null"
]
},
"actor": {
"type": [
"string",
"null"
]
},
"changedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"memberId",
"state",
"previousState",
"reason",
"actor",
"changedAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"agent"
]
}recording.ready
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "recording.ready"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"recording": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"kind": {
"anyOf": [
{
"type": "string",
"enum": [
"call",
"voicemail"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"durationSeconds": {
"anyOf": [
{
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
{
"type": "null"
}
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"id",
"kind",
"durationSeconds",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"recording"
]
}transcript.ready
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "transcript.ready"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"transcript": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"recordingId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"kind": {
"anyOf": [
{
"type": "string",
"enum": [
"call",
"voicemail"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"language": {
"type": [
"string",
"null"
]
},
"text": {
"type": "string"
},
"segments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"channel": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"speaker": {
"type": "string"
},
"start": {
"type": "number",
"minimum": 0
},
"end": {
"type": "number",
"minimum": 0
},
"text": {
"type": "string"
}
},
"required": [
"start",
"end",
"text"
]
}
},
"segmentsTruncated": {
"type": "boolean"
},
"channels": {
"type": "array",
"items": {
"type": "object",
"properties": {
"channel": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"party": {
"anyOf": [
{
"type": "string",
"enum": [
"external",
"workspace"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"address": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 64
},
{
"type": "null"
}
]
}
},
"required": [
"channel",
"party",
"address"
]
}
},
"durationSeconds": {
"anyOf": [
{
"type": "number",
"minimum": 0
},
{
"type": "null"
}
]
},
"model": {
"type": "string"
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"id",
"recordingId",
"text",
"segments",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"transcript"
]
}voicemail.ready
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "voicemail.ready"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"voicemail": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"recordingId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"durationSeconds": {
"anyOf": [
{
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
{
"type": "null"
}
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"id",
"recordingId",
"from",
"durationSeconds",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"voicemail"
]
}message.received
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "message.received"
},
"message": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"conversationId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"phoneNumberId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"text": {
"type": [
"string",
"null"
]
},
"media": {
"type": "array",
"items": {
"type": "object",
"properties": {
"index": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"contentType": {
"type": "string",
"minLength": 1
},
"path": {
"type": "string",
"format": "starts_with",
"pattern": "^\\/api\\/v1\\/messages\\/.*"
},
"sourceUrl": {
"type": "string"
}
},
"required": [
"index",
"contentType"
]
}
},
"status": {
"type": "string",
"minLength": 1
},
"errorCode": {
"type": [
"string",
"null"
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"consent": {
"type": "string",
"enum": [
"opt_out",
"opt_in"
]
},
"participants": {
"type": "array",
"items": {
"type": "string",
"minLength": 1,
"maxLength": 64
}
}
},
"required": [
"id",
"phoneNumberId",
"direction",
"from",
"to",
"text",
"status",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"message"
]
}message.status
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "message.status"
},
"message": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"conversationId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"phoneNumberId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"text": {
"type": [
"string",
"null"
]
},
"media": {
"type": "array",
"items": {
"type": "object",
"properties": {
"index": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"contentType": {
"type": "string",
"minLength": 1
},
"path": {
"type": "string",
"format": "starts_with",
"pattern": "^\\/api\\/v1\\/messages\\/.*"
},
"sourceUrl": {
"type": "string"
}
},
"required": [
"index",
"contentType"
]
}
},
"status": {
"type": "string",
"minLength": 1
},
"errorCode": {
"type": [
"string",
"null"
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"consent": {
"type": "string",
"enum": [
"opt_out",
"opt_in"
]
},
"participants": {
"type": "array",
"items": {
"type": "string",
"minLength": 1,
"maxLength": 64
}
}
},
"required": [
"id",
"phoneNumberId",
"direction",
"from",
"to",
"text",
"status",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"message"
]
}number.updated
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"type": {
"type": "string",
"const": "number.updated"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"number": {
"type": "object",
"properties": {
"sitecallNumberId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"phoneNumber": {
"type": "string",
"pattern": "^\\+[1-9]\\d{6,14}$"
},
"applicationId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
{
"type": "null"
}
]
},
"externalWorkspaceId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
},
"externalNumberId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
},
"status": {
"anyOf": [
{
"type": "string",
"enum": [
"provisioning",
"active",
"suspended",
"released"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"inventoryState": {
"anyOf": [
{
"anyOf": [
{
"type": "string",
"enum": [
"grace",
"aging",
"pool"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
{
"type": "null"
}
]
},
"graceUntil": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"carrierNumberId": {
"anyOf": [
{
"type": "string",
"minLength": 1
},
{
"type": "null"
}
]
},
"messagingProfileId": {
"anyOf": [
{
"type": "string",
"minLength": 1
},
{
"type": "null"
}
]
},
"billingGroupId": {
"type": [
"string",
"null"
]
},
"texting": {
"type": "object",
"properties": {
"campaignId": {
"type": [
"string",
"null"
]
},
"assignmentStatus": {
"type": [
"string",
"null"
]
},
"targetCampaignId": {
"type": [
"string",
"null"
]
},
"targetStatus": {
"type": [
"string",
"null"
]
},
"ownCampaign": {
"type": "boolean"
}
},
"required": [
"campaignId",
"assignmentStatus",
"targetCampaignId",
"targetStatus"
]
},
"isDefault": {
"type": "boolean"
},
"emergency": {
"type": "object",
"properties": {
"status": {
"anyOf": [
{
"type": "string",
"enum": [
"unset",
"pending",
"enabled",
"failed",
"unsupported"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"reason": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"updatedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
}
},
"required": [
"status",
"updatedAt"
]
},
"line": {
"anyOf": [
{
"type": "object",
"properties": {
"phoneNumberId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"phoneNumber": {
"type": "string",
"pattern": "^\\+[1-9]\\d{6,14}$"
},
"label": {
"type": [
"string",
"null"
]
},
"muted": {
"type": "boolean"
},
"recording": {
"type": "object",
"properties": {
"enabled": {
"type": "boolean"
},
"disclosure": {
"type": "boolean"
}
},
"required": [
"enabled",
"disclosure"
]
},
"voicemail": {
"type": "boolean"
},
"receptionist": {
"type": "object",
"properties": {
"enabled": {
"type": "boolean"
},
"afterSecs": {
"type": "integer",
"minimum": -9007199254740991,
"maximum": 9007199254740991
}
},
"required": [
"enabled",
"afterSecs"
]
},
"ringTimeoutSecs": {
"type": "integer",
"minimum": -9007199254740991,
"maximum": 9007199254740991
},
"receptionistAgentId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"members": {
"type": "array",
"items": {
"type": "object",
"properties": {
"appUserId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
},
"role": {
"type": "string",
"minLength": 1
},
"ringMode": {
"type": "string",
"minLength": 1
},
"addedAt": {
"type": "string",
"minLength": 1
}
},
"required": [
"appUserId",
"externalUserId",
"role",
"ringMode",
"addedAt"
]
}
},
"planId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"planVersionId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"revision": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"createdAt": {
"type": "string",
"minLength": 1
},
"updatedAt": {
"type": "string",
"minLength": 1
}
},
"required": [
"phoneNumberId",
"phoneNumber",
"label",
"muted",
"recording",
"voicemail",
"receptionist",
"ringTimeoutSecs",
"receptionistAgentId",
"members",
"planId",
"planVersionId",
"revision",
"createdAt",
"updatedAt"
]
},
{
"type": "null"
}
]
},
"updatedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"sitecallNumberId",
"phoneNumber",
"applicationId",
"externalWorkspaceId",
"externalNumberId",
"status",
"inventoryState",
"graceUntil",
"billingGroupId",
"texting",
"updatedAt"
]
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
}
},
"required": [
"id",
"type",
"occurredAt",
"applicationId",
"number",
"workspaceId",
"externalWorkspaceId",
"sequence"
]
}ai_call.completed
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"occurredAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"applicationId": {
"type": "string",
"minLength": 1,
"pattern": "^[a-z][a-z0-9_-]{1,63}$"
},
"workspaceId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalWorkspaceId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"sequence": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"type": {
"type": "string",
"const": "ai_call.completed"
},
"callId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"call": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"direction": {
"anyOf": [
{
"type": "string",
"enum": [
"inbound",
"outbound"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"phoneNumberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"state": {
"anyOf": [
{
"type": "string",
"enum": [
"initiated",
"routing",
"queued",
"offering",
"connected",
"voicemail",
"ended"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"startedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
"answeredAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endReason": {
"type": [
"string",
"null"
]
},
"agent": {
"anyOf": [
{
"type": "object",
"properties": {
"memberId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"externalUserId": {
"anyOf": [
{
"type": "string",
"minLength": 1,
"maxLength": 200
},
{
"type": "null"
}
]
}
},
"required": [
"memberId",
"externalUserId"
]
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"direction",
"from",
"to",
"phoneNumberId",
"state",
"startedAt",
"answeredAt",
"endedAt",
"endReason"
]
},
{
"type": "null"
}
]
},
"aiCall": {
"type": "object",
"properties": {
"agentId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"externalRef": {
"type": [
"string",
"null"
]
},
"outcome": {
"anyOf": [
{
"type": "string",
"enum": [
"completed",
"do_not_call",
"callee_hangup",
"voicemail",
"no_answer",
"busy",
"declined",
"failed",
"ai_failed",
"time_limit",
"cancelled",
"expired",
"ai_cap_reached",
"unavailable",
"opted_out"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"from": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"to": {
"type": "string",
"minLength": 1,
"maxLength": 64
},
"answeredBy": {
"anyOf": [
{
"anyOf": [
{
"type": "string",
"enum": [
"human",
"machine",
"unknown"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
{
"type": "null"
}
]
},
"voicemailMessageLeft": {
"type": "boolean"
},
"connectedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"endedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
},
{
"type": "null"
}
]
},
"aiSeconds": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"answers": {
"type": "object",
"propertyNames": {
"type": "string"
},
"additionalProperties": {
"anyOf": [
{
"type": "string",
"maxLength": 2000
},
{
"type": "number"
},
{
"type": "boolean"
},
{
"type": "null"
}
]
}
},
"chosenSlotId": {
"type": [
"string",
"null"
]
},
"doNotCall": {
"type": "boolean"
},
"summary": {
"type": [
"string",
"null"
]
},
"transcript": {
"type": "array",
"items": {
"type": "object",
"properties": {
"speaker": {
"anyOf": [
{
"type": "string",
"enum": [
"agent",
"callee"
]
},
{
"type": "string",
"minLength": 1,
"maxLength": 100
}
]
},
"text": {
"type": "string"
},
"offsetSeconds": {
"type": "number",
"minimum": 0
}
},
"required": [
"speaker",
"text",
"offsetSeconds"
]
}
},
"transcriptTruncated": {
"type": "boolean"
},
"recording": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"durationSeconds": {
"anyOf": [
{
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"durationSeconds"
]
},
{
"type": "null"
}
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d:[0-5]\\d(?:\\.\\d+)?(?:Z|([+-](?:[01]\\d|2[0-3]):[0-5]\\d)))$"
}
},
"required": [
"agentId",
"externalRef",
"outcome",
"from",
"to",
"answeredBy",
"voicemailMessageLeft",
"connectedAt",
"endedAt",
"aiSeconds",
"answers",
"chosenSlotId",
"doNotCall",
"summary",
"transcript",
"transcriptTruncated",
"recording",
"createdAt"
]
}
},
"required": [
"id",
"occurredAt",
"applicationId",
"workspaceId",
"externalWorkspaceId",
"sequence",
"type",
"callId",
"call",
"aiCall"
]
}